Privacy Policy

Last updated: 23 October 2026

Central City Concrete Pty Ltd (ABN 40 673 092 147) ("we", "us", "our") respects your privacy. This policy explains what personal information we collect, how we use it, who we share it with, and how you can access or correct it. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

1. What we collect

When you request a quote or contact us, we may collect:

·         your name, mobile number and email address

·         your property address or suburb

·         details about your project (service, size, timeline, photos or plans you send us)

·         how you found us (for example, which ad or search term led you to our website)

·         records of our calls, texts and emails with you

If you become a client, we also collect information needed to quote, deliver and invoice your job, such as site details, contract details and payment records. We do not collect your credit card details through our website.

2. How we collect it

We collect information directly from you when you fill in a form on our website, call, text or email us, or meet us on site. Our website and ads also use cookies and similar technologies (see section 5).

3. Why we use it

We use your information to:

·         respond to your enquiry, call you back and arrange a site visit

·         prepare quotes, contracts and invoices, and deliver your job

·         send you service messages by SMS or email (for example, confirming we received your enquiry or a site visit time)

·         follow up on quotes we have sent you

·         measure and improve our advertising and website

·         meet our legal, insurance and tax obligations

4. Texts and emails

When you send us an enquiry, you may receive an automatic text and email confirming we received it, and we may call or text you about your project. If we send you marketing messages, you can opt out at any time by replying STOP to a text, clicking unsubscribe in an email, or contacting us.

5. Cookies, advertising and analytics

Our website uses tools from Meta (Facebook and Instagram) and Google, including the Meta Pixel, Meta Conversions API, Google Ads and Google Analytics. These help us understand how people use our website and measure whether our ads lead to enquiries. When you submit a form, we may share your email address and phone number with Meta and Google in a hashed (scrambled) form so they can match the enquiry to an ad. They do not receive your project details.

You can control cookies in your browser settings, and manage ad personalisation in your Google account (adssettings.google.com) and your Facebook and Instagram ad preferences.

6. Who we share it with

We only share your information where needed to run our business and deliver your job, including with:

·         our trusted service providers: website hosting (Squarespace), customer records (monday.com), automation (Make), email (Google Workspace and Kit), SMS (ClickSend), and advertising and analytics (Meta and Google)

·         subcontractors and suppliers working on your job, only the details they need to do the work

·         our accountants, insurers and professional advisers

·         government bodies or others where the law requires it

We do not sell your personal information.

7. Overseas storage

Some of our service providers store information on servers outside Australia, including in the United States and Europe. We use reputable providers that take reasonable steps to protect your information.

8. How we keep it secure

We store your information in password-protected systems with access limited to our team. We keep records only as long as we need them for the purposes above or as required by law, and then delete or de-identify them.

9. Accessing or correcting your information

You can ask to see the personal information we hold about you, or ask us to correct it, by contacting us using the details below. We will respond within a reasonable time, usually 30 days.

10. Complaints

If you have a concern about how we have handled your personal information, please contact us first and we will try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

11. Contact us

Central City Concrete Pty Ltd

Kings Langley NSW 2147

Email: info@centralcityconcrete.com.au

Phone: 0449 939 836

We may update this policy from time to time. The latest version will always be on this page.